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Privacy Policy

This privacy policy explains how we collect, use, share and protect your information, whilst using this website.

We are fully committed to protect your privacy. There may be instances where we may request certain information by which you can be identified for security purposes or to comply with Australian Privacy Legislation in force.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012) (Cth) (“Privacy Act”), the Australian Privacy Principles set out in the Privacy Act (“APP’s”) (Cth).

We may vary this Privacy Policy to reflect changes in Legislation.

Please check on this page for any updates that may have taken place since you last visited this page.

What is Personal Information and why do we collect it?

(“CHEW”) Castle Hill Electrical Wholesalers commitment is intended to enhance the transparency of our company’s operations, by notifying you of your rights and our obligations.

This policy also includes our policy on the handling of credit reports and other credit-related information.

Personal Information:- is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and fax numbers.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone & facsimile, by email, via our website, from media & publications, from other publicly available sources, from cookies and from third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients (suppliers) and marketing.

We may also use your Personal Information for closely related purposes, in circumstances where you would reasonably expect such use or disclosure.

Personal information collected enables us to assess applications for commercial credit, managing accounts and if necessary insuring our risk in collecting debts. This information may also be disclosed to our related or associated companies, contractors, credit providers, debt recovery and credit reporting agencies.

If all or part of information requested is not provided we may not be able to supply you with goods and/or services and we may not be able to process any Application for Commercial Credit.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Security of Personal Information

Whenever it is reasonable and practicable to do so, we collect personal information about you, directly from you. In some cases, your personal information may be provided to us by third parties such as business associates, suppliers or agents.

If you are asked to provide information about others please ensure that you have their consent or are authorized to provide this information to us.

We may also collect personal information that we request from you regarding your use of our services or that we collect automatically from your visits to our websites (cookies).

A cookie is a small file sent from a web server to your computer when you use our web site. This information does not personally identify you. It simply tells us what areas of our site your computer has visited. It also tells us if you have selected a product and put it in your shopping basket, it does not tell us your personal identity unless you are registered with us.

We do not store any financial details, bank details or credit card information, all online financial transactions are securely transmitted via financial institution processing secure platforms.


We store your registration and ordering details so that you don’t have to re-enter your details every time you shop with us. And sometimes we add to your personal information with data from external sources. This is usually only done to verify the accuracy of the information we have, and to personalise and improve our services. Generally, the personal information we collect is supplied by you.

We will take all reasonable steps to store your personal information securely.

All our servers on are located in Australia, giving you peace of mind.

Our e-commerce website use a security measure called Transport Layer Security (TLS) the latest version of the Secure Sockets Layer (SSL) technology, still generically called SSL.

A simple overview of how SSL/TLS works.

SSL/TLS works by ensuring that any data transferred between users and websites, or between two systems, remains impossible to read. It uses encryption algorithms to scramble data in transit, which prevents hackers from reading it as it is sent over the connection. This data includes potentially sensitive information such as names, addresses, credit card numbers, or other financial details.

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